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How to send a feedback?  How feedback is Processed? How to file a complaint? How complaints are processed?  Contact Information of CCB, PCC, ARTA
Answer the feedback form available in the offices and drop it at the designated drop-box located at the main entrace/lobby of the municipal building.
Every Friday, The Supervising Administrative Officer opens the drop box and compiles and records all feedback submitted.
Feedback requiring answers are forwarded to the relevant offices and they are required to answer within the three (3) Days of the receipt of the feedback.
The answer of the office is then relayed to the citizen.
 Answer the Client Complaint Form and drop it at the designated drop box at the Public Assistance & Complaint Desk (PACD)
Complaints can also be entered thru phone call. Make sure to provide the following information:
  • Name of person being complained
  • Incident
  • Evidence
  • Name and contact information of the complainant
The Complaints Officer/Supervising Administrative Officer evaluate each complaint. Upon evaluation, the complaints officer shall start the investigation and forward the complaint to the concern office for their explanation.
The complaint officer will create a report after the investigation and shall submit it to the Local Chief Executive for appropriate action.
The complaints officer will give the feedback to the client.
ARTA:
8-478-5093
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PCC:
8888
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CCB:
0908-881-6565
contactcenterngbayan.gov.ph
 Administrative & Financial Services:
Contact Info:
 For inquiries and follow-ups contact:   
09565596908
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095655969080

 

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